Digitalisation Block

1.30 – 2.00 pm | The Digital Experience: Building the Customer Experience and Service Delivery
Speaker: Andrew Davis
Utilities must use their digital expertise to understand and engage with customers with a deep understanding of the lifestyles of their end-users.


2.00 – 2.30 pm | The Digital Experience: Transforming the Customer Experience
Speaker: Rupesh Ratilal
A detailed discussion on how utilities are transforming to a customer and digital first approach.


2.30 – 3.00 pm | Digitalising Works Experience
Speakers: Chris Cunningham and Nic Reardon 
A real world case study where a leading network company details how they digitized critical processes.


3.00 – 3.30 pm | The Digital Ecosystem: Where is Digitalisation Taking Us
Speaker: Smart Energy Water
We now are living in a predominately digital world. But what are the yet to be explored possibilities of this exciting environment.


3.30 – 4.00 pm | Intelligent Asset Management and Analytics
Speaker: Think 180
How are all the new tools available used to perform the task that is the backbone of any power and utility company.


Session Details

Included in Expo and Summit Pass

July 21
1:30 pm - 4:00 pm

Retail & Digital Transformation Hub

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