Program

Discover how a systematic approach to customer retention actually works

What’s going to be covered:

  • We’ll assess the size of the customer churn problem in Australia and see why it’s worth our attention
  • How AI can be used to accurately predict individual customer churn, but that doesn’t solve anything
  • How to leverage behavioural hacks to cost-effectively retain these ‘at risk’ customers
  • How to automatically initiate personalised treatment plans at scale

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Session Details

Tickets:
Expo Pass

When:
March 16
11:30 am - 12:00 pm

Where:
Knowledge Hub 1

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