Rethinking and redesigning customer experience programs and platforms based on the changing demands of customers

After a few years of huge disruption, it’s time to shift the focus to how to understand and delight the new type of customers that have emerged during this time. We know needs and behaviours have changed forever. We need to start doing something urgently about it.
Join Energy QLD, SA Power Networks, SAP and Qualtrics for an insightful discussion as we embark on Energy QLD and SA Power Networks journeys on their customer programs.
We will explore how Energy QLD and SA Power Networks are taking action to design and improve experiences they deliver, in this session you will learn:
  • How they are redesigning Customer programs 
  • What is the impact on their brand 
  • Specific examples of how they resolved CX issues 
  • How to get executive buy-in for a customer transformation
  • What the future looks like for their Customer program 

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Session Details

Summit Pass

March 16
9:30 am - 10:00 am

Enlit Australia Leadership Summit

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