How consumer expectations are transforming CX
The world’s most successful utility providers don’t just sell services. They attract and retain loyal customers and deliver personalised experiences, recommendations and world-class services across every channel and touchpoint.
Join SAP and Qualtrics, as we explore how the industry is taking action to design and improve experiences they deliver. Through a collection of engaging, real-life examples, and drawing on new research from SAP and Qualtrics, you’ll learn:
The latest trends and behaviours driving customer expectations in the utilities industry
How to quickly and effectively adjust listening programs for modern business environments
Tangible ways to improve the experiences delivered by placing insights at the core of services and product innovation
Please note: There will be limited seating at each roundtable discussion – registration is mandatory. Register to attend Enlit Australia to confirm your participation in this roundtable discussion.
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10:30 am - 11:30 am