The world’s most successful utility providers don’t just sell services. They attract and retain loyal customers and deliver personalised experiences, recommendations and world-class services across every channel and touchpoint.

Join SAP and Qualtrics, as we explore how the industry is taking action to design and improve experiences they deliver. Through a collection of engaging, real-life examples, and drawing on new research from SAP and Qualtrics, you’ll learn:

• The latest trends and behaviours driving customer expectations in the utilities industry

• How to quickly and effectively adjust listening programs for modern business environments

• Tangible ways to improve the experiences delivered by placing insights at the core of services and product innovation