How consumer expectations are transforming CX

The world’s most successful utility providers don’t just sell services. They attract and retain loyal customers and deliver personalised experiences, recommendations and world-class services across every channel and touchpoint.

Join SAP and Qualtrics, as we explore how the industry is taking action to design and improve experiences they deliver. Through a collection of engaging, real-life examples, and drawing on new research from SAP and Qualtrics, you’ll learn:

  • The latest trends and behaviours driving customer expectations in the utilities industry

  • How to quickly and effectively adjust listening programs for modern business environments

  • Tangible ways to improve the experiences delivered by placing insights at the core of services and product innovation

Please note: There will be limited seating at each roundtable discussion – registration is mandatory. Register to attend Enlit Australia to confirm your participation in this roundtable discussion. 

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Session Details

Expo Pass

March 17
10:30 am - 11:30 am


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