The Consumer and the Digital Utility Block

1.30 – 2.00 pm | Transformation: Driving Efficiency and Improvement
Speaker: Zoltan Kelly
A case study from a leading water utility on deploying new thinking to traditional challenges.


2.00 – 2.30 pm | Best Practices in Customer Management
Speaker: Smart Energy Water
The real value of digitalisation is realised when managing customer engagement. Here is a look at some of the techniques that have borne great results.


2.30 – 3.00 pm | Understanding the Digital Twin
Speaker: To be announced
The digital twin can only be as good as the detailed data that it is built on, combined with the real-time data it gathers.


Session Details

Included in Expo and Summit Pass

March 11
1:30 pm - 3:00 pm

Retail & Digital Transformation Hub

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