Conor Stephens

Where you can see them

March 17, 10:30 am - 11:30 am

How consumer expectations are transforming CX

The world’s most successful utility providers don’t just sell services. They attract and retain loyal customers and deliver personalised experiences, recommendations and world-class services across every channel and touchpoint.

Join SAP and Qualtrics, as we explore how the industry is taking action to design and improve experiences they deliver. Through a collection of engaging, real-life examples, and drawing on new research from SAP and Qualtrics, you’ll learn:

The latest trends and behaviours driving customer expectations in the utilities industry
How to quickly and effectively adjust listening programs for modern business environments
Tangible ways to improve the experiences delivered by placing insights at the core of services and product innovation

Please note: There will be limited seating at each roundtable discussion – registration is mandatory. Register to attend Enlit Australia to confirm your participation in this roundtable discussion.

Location: Roundtables

View Session

Leadership Summit

David Hochschild (USA)

Chair at California Energy Commission

Karl Rábago (USA)

Principal, Rábago Energy LLC
Former Commissioner, Texas Public Utility Commission
Vice President of Distributed Energy Services at Austin Energy

The Hon. Lily D’Ambrosio

Minister for Energy, Environment and Climate Change and Minister for Solar Homes

Domenic Capomolla

Chief Executive Officer, Pacific Hydro Australia

Lisa Zembrodt

Director Operations Energy Markets Strategy & Sustainability at Schnieder Electric

Andrew Bills

Chief Executive Officer, CS Energy

Anna Collyer

Chair, Australian Energy Market Commission (AEMC)

Stephanie Unwin

Chief Executive Officer, Horizon Power

Gavin Mooney

Industry Lead - Utilities ANZ at SAP

Andrea Bernard

Chief Customer Officer, Simply Energy

Darren Hill

General Manager for Commercial & Business Development, Horizon Power

Bradley Smith

Vice President at AiDash

Michael Rhodes

UGIS Program Manager, Esri Australia

Richard Lowe

CEO, Lumea

Matthew Warren

Principal at Boardroom Energy

James Gerraty

Another Member of the Team at Telstra Energy

Ramesh Singaram

President & CEO GE Gas Power Asia Pacific, President & CEO GE ASEAN & ANP at GE

Laith Shahin

Founder & CEO at Secolve

Aloysius Joseph

Head of Solutions Sales, APAC Analytics & IoT and Solutions (AIS) Digital Identity and Security (DIS) Business Unit at Thales

Jan Kwak

Managing Director - Australia & Asia, Hatch

Dr Vivek Bhandari

Head of Market Optimisation and Product Owner, Powerledger

Joe Delaney

Industry Strategy Director, Energy & Utilities at Salesforce

Michael Dart

Executive General Manager - Customer at Energy QLD

Sujan Bose

Partner, Domain & Consulting at Wipro

Megan Fisher

Chief Executive Officer @ EnergyLab

Kieran Donoghue

Co-Founder at Boardroom Energy

Ben Burge

Member of the Team at Telstra Energy

Nigel Buchanan

Head of Infrastructure, Lumea

Robbie Campbell

Principal Solution Architect (APAC), GE Digital

Jason Anthony

Head SAP Capability at SA Power Networks

Dilpreet Tuli

Vice President at Smart Energy Water

Jon Briskin

Executive General Manager, Origin Retail

Gaurav Gopal

Vice President Regional Head, Australia & New Zealand - Communication, Media, Technology (CMT) & Services, Utilities, Resources & Energy (SURE) at Infosys

Naman Joshi

Sr. Manager, Solutions Architect at Databricks

Kim McArthur

Enterprise Transformation Head - ENU at Wipro

Jeffrey Goldmeer

Emergent Technologies Director - Decarbonization, GE Gas & Power

Gordon Wymer

Chief Commercial Officer, Snowy Hydro

Mark Brownfield

Chief Customer Officer, EnergyAustralia

Sardar Khan

New Energy Solutions APAC sales leader at Baker Hughes

Carol Johnston

VP Clevest R&D at IFS

Corey Chin

Network Planning Engineer, CitiPower and Powercor

Dr. Abi Babu

Future Energy Engineering Consultant at HRL Technology

Shannon Connolly

GIS Delivery Executive - Energy Queensland

Dr. Helena Zhu

Energy Engineering Consultant at HRL Technology

Deepak Sambhi

Director, Power KPMG

Sarah McNamara

Chief Executive, Australian Energy Council

Steven Linz

Head of Niche and Emerging Markets at intelliHUB Group

Dan Sturrock

Investment Director, ARENA

Ryan Warburton

General Manager Commercial and Industrial Customer at AGL

Belinda Ochynski

CX Solution Strategist at Qualtrics

Tim Buckley

Director of Energy Finance Studies, Australasia at Institute for Energy Economics & Financial Analysis (IEEFA)

Oliver Yates

Non Executive Director, Smart Energy Council

Libby Dale

Co-Founder, SmartMeasures

Pablo Campillos

Regional Director, APAC at Energy Web Foundation

Aaron Scott

Country Leader, GE Gas Power

Brad Walker

General Manager Data and Analytics at Alinta Energy

Jessica Venning-Bryan

Chief Customer Officer, Flux Federation

Patrick Hartley

Leader, CSIRO Hydrogen Industry Mission at CSIRO

Richard Jeffery

General Manager Commercial Strategy Delivery at Stanwell Corporation Limited

Kedem Levy

Chair of Victoria, Australian Institute of Energy

Matthew Fairlie

Vice Chairman, Next Hydrogen

Sean Murdoch

Head of OT Advisory at Secolve

Kumar Padisetti

Senior Managing Partner, FTI Consulting

Tim Ryan

Chief Executive Officer, Ready.Energy

Mike Davis

Network Innovation Manager, Jemena

Caroline Wykamp

Executive General Manager, Commercial at Hydro Tasmania

Doug van Gelder

National Utilities Manager - Esri Australia

Jamal Cheema

Executive General Manager of Intellihub Australia

Richard Porter

Principal Engineer, Simulation, Yokogowa

Michael Bradley

Executive General Manager, Retail and Wholesale Markets, Australian Energy Market Commission (AEMC)

Nalin Pahalawaththa

Power Delivery and Integration Lead at Hatch

Tracy Deveugle-Frink

Head of Change and Innovation, Western Power

Kate Summers

Technical Executive - Power Operations, WSP in Australia

Andrew McConnell

Senior DSO/DERMS Engineer, CitiPower, Powercor & United Energy

Vikram Singh

Lead Advisor Low Carbon Transformation, Australian Gas Infrastructure Group (AGIG)

Semra Barutchu

Vice President Head of Engineering Services, Asia at Infosys

John Grimes

Chief Executive, Smart Energy Council | CEO, Australia Solar Council

Dr Glen Currie

Lecturer, University of Melbourne

Mark Bonnar

Managing Director, Southern Cross Venture Partners

Dr Julio Braslavsky

Principal Research Scientist, CSIRO

James Seymour

CEO, Center for New Energy Technologies (C4NET)

Chris Cunningham

Principal, Covaris

Alex Georgiou

Co-Founder and CEO, ShineHub

Luigi Bonadio

Principal/Director, Luigi Bonadio & Associates

David Prins

Director, Etrog Consulting

Frank Zeichner

Chief Executive Officer, IoT Alliance Australia

Speakers