Speakers

Dilpreet Tuli

Vice President at Smart Energy Water

Where you can see them

March 17, 2:15 pm - 2:45 pm

Building of New and Stronger Customer Relationships: Lessons from Simply Energy

As energy providers charge through their digital transformation journey and set out on the road to achieving net-zero objectives, they need lessons from industry pioneers who have trodden the path and emerged successfully off it. We hear from one such leading energy retailer – Simply Energy and learn more about their customer experience transformation journey in this session.

Known for its progressive strategies in the industry, Simply Energy recognised that embracing digitalisation and imbibing customer-centricity at its core is crucial to achieving sustainability goals.

Being one of the fastest-growing energy providers in Australia since 2005, they invested in digital solutions to understand how their customers behaved, empower them with tools to manage their energy use and deliver a superior customer experience.

Join the session and explore how the energy retailer reinvented its customer engagement strategy. We will investigate how Simply Energy has built stronger relationships with its customers and what energy providers can do today to achieve long term goals.

Learn from the experts how to perfect multichannel communication, establish meaningful customer engagement, deliver superior digital CX and build systems that promote energy sustainability.

Location: Enlit Australia Leadership Summit

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March 17, 12:15 pm - 12:45 pm

Scaling the Data & AI Maturity Curve

The data revolution is transforming industries from retail to healthcare to logistics, reflecting AI’s critical role in driving efficiency, competitiveness, and customer value. The energy and utility industry is no different, with providers now using AI to transform their operations, customer relationships and business model.

In this session, we will deep-dive into the various use cases of AI in the energy sector, covering improved customer engagement, better regulatory compliance, enhanced service delivery planning, new growth opportunities and much more. From chatbots acting as the frontline service agents to energy usage monitoring and personalized rate plans, we will cover prominent strategies and best practices on how utilities can truly imbibe the power of data.

We will explore how with AI, providers are enviably positioned to take advantage of customer interest to establish deeper engagement and solve some of the biggest challenges around energy efficiency for a sustainable future. This session will discuss how businesses can become more customer-centric and collaborate with external partners to develop and deliver new data analytics products and services with data-driven decision-making.

Location: Knowledge Hub 2, sponsored by Wipro

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March 16, 2:30 pm - 3:00 pm

Engaging and Empowering Commercial (C&I) Customers with Digital Platforms

Ways in which customers use and consume energy is changing. And this is true for all segments. In this session, we highlight how the demands of the commercial and industrial users are evolving and what providers can do to engage and empower them, continually.

With Digitalisation, decentralisation and decarbonisation redefining operations, energy providers need to reevaluate their services, create bundled offerings and imbibe innovation that meets changing consumer behaviour. Especially amidst an increasingly diverse mix of distributed energy resources and complex ecosystems.

In this session, intelliHUB shows how.

Serving a diverse customer base of electricity, gas and water retailers, energy networks, commercial and industrial businesses and local governments, intelliHUB is a utility services company focused on smart metering services. This session will explore how, with a strong focus on innovation and customer experience (CX), they have partnered with technology companies such as SEW in developing new digital applications and products that support the transition underway across the energy sector.

From intelligent insights to support smart city initiatives to working with partners to create industry-leading CX, join the session to learn how intelliHUB is working to drive positive change for the energy sector and offer business customers a new and improved experience.

Location: Knowledge Hub 1

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Leadership Summit

Sponsored by Salesforce

David Hochschild (USA)

Chair at California Energy Commission

Karl Rábago (USA)

Principal, Rábago Energy LLC
Former Commissioner, Texas Public Utility Commission
Vice President of Distributed Energy Services at Austin Energy

The Hon. Lily D’Ambrosio

Minister for Energy, Environment and Climate Change and Minister for Solar Homes

Domenic Capomolla

Chief Executive Officer, Pacific Hydro Australia

Lisa Zembrodt

Director Operations Energy Markets Strategy & Sustainability at Schnieder Electric

Andrew Bills

Chief Executive Officer, CS Energy

Anna Collyer

Chair, Australian Energy Market Commission (AEMC)

Stephanie Unwin

Chief Executive Officer, Horizon Power

Gavin Mooney

Industry Lead - Utilities ANZ at SAP

Andrea Bernard

Chief Customer Officer, Simply Energy

Darren Hill

General Manager for Commercial & Business Development, Horizon Power

Bradley Smith

Vice President at AiDash

Michael Rhodes

UGIS Program Manager, Esri Australia

Richard Lowe

CEO, Lumea

Matthew Warren

Principal at Boardroom Energy

James Gerraty

Another Member of the Team at Telstra Energy

Ramesh Singaram

President & CEO GE Gas Power Asia Pacific, President & CEO GE ASEAN & ANP at GE

Laith Shahin

Founder & CEO at Secolve

Aloysius Joseph

Head of Solutions Sales, APAC Analytics & IoT and Solutions (AIS) Digital Identity and Security (DIS) Business Unit at Thales

Jan Kwak

Managing Director - Australia & Asia, Hatch

Dr Vivek Bhandari

Head of Market Optimisation and Product Owner, Powerledger

Joe Delaney

Industry Strategy Director, Energy & Utilities at Salesforce

Michael Dart

Executive General Manager - Customer at Energy QLD

Sujan Bose

Partner, Domain & Consulting at Wipro

Megan Fisher

Chief Executive Officer @ EnergyLab

Kieran Donoghue

Co-Founder at Boardroom Energy

Ben Burge

Member of the Team at Telstra Energy

Nigel Buchanan

Head of Infrastructure, Lumea

Robbie Campbell

Principal Solution Architect (APAC), GE Digital

Jason Anthony

Head SAP Capability at SA Power Networks

Jon Briskin

Executive General Manager, Origin Retail

Gaurav Gopal

Vice President Regional Head, Australia & New Zealand - Communication, Media, Technology (CMT) & Services, Utilities, Resources & Energy (SURE) at Infosys

Naman Joshi

Sr. Manager, Solutions Architect at Databricks

Kim McArthur

Enterprise Transformation Head - ENU at Wipro

Jeffrey Goldmeer

Emergent Technologies Director - Decarbonization, GE Gas & Power

Gordon Wymer

Chief Commercial Officer, Snowy Hydro

Mark Brownfield

Chief Customer Officer, EnergyAustralia

Sardar Khan

New Energy Solutions APAC sales leader​ at Baker Hughes

Carol Johnston

VP Clevest R&D at IFS

Corey Chin

Network Planning Engineer, CitiPower and Powercor

Dr. Abi Babu

Future Energy Engineering Consultant at HRL Technology

Shannon Connolly

GIS Delivery Executive - Energy Queensland

Dr. Helena Zhu

Energy Engineering Consultant at HRL Technology

Deepak Sambhi

Director, Power KPMG

Sarah McNamara

Chief Executive, Australian Energy Council

Steven Linz

Head of Niche and Emerging Markets at intelliHUB Group

Dan Sturrock

Investment Director, ARENA

Ryan Warburton

General Manager Commercial and Industrial Customer at AGL

Belinda Ochynski

CX Solution Strategist at Qualtrics

Tim Buckley

Director of Energy Finance Studies, Australasia at Institute for Energy Economics & Financial Analysis (IEEFA)

Oliver Yates

Non Executive Director, Smart Energy Council

Conor Stephens

SAP Industry Advisor

Libby Dale

Co-Founder, SmartMeasures

Pablo Campillos

Regional Director, APAC at Energy Web Foundation

Aaron Scott

Country Leader, GE Gas Power

Brad Walker

General Manager Data and Analytics at Alinta Energy

Jessica Venning-Bryan

Chief Customer Officer, Flux Federation

Patrick Hartley

Leader, CSIRO Hydrogen Industry Mission at CSIRO

Richard Jeffery

General Manager Commercial Strategy Delivery at Stanwell Corporation Limited

Kedem Levy

Chair of Victoria, Australian Institute of Energy

Matthew Fairlie

Vice Chairman, Next Hydrogen

Sean Murdoch

Head of OT Advisory at Secolve

Kumar Padisetti

Senior Managing Partner, FTI Consulting

Tim Ryan

Chief Executive Officer, Ready.Energy

Mike Davis

Network Innovation Manager, Jemena

Caroline Wykamp

Executive General Manager, Commercial at Hydro Tasmania

Doug van Gelder

National Utilities Manager - Esri Australia

Jamal Cheema

Executive General Manager of Intellihub Australia

Richard Porter

Principal Engineer, Simulation, Yokogowa

Michael Bradley

Executive General Manager, Retail and Wholesale Markets, Australian Energy Market Commission (AEMC)

Nalin Pahalawaththa

Power Delivery and Integration Lead at Hatch

Tracy Deveugle-Frink

Head of Change and Innovation, Western Power

Kate Summers

Technical Executive - Power Operations, WSP in Australia

Andrew McConnell

Senior DSO/DERMS Engineer, CitiPower, Powercor & United Energy

Vikram Singh

Lead Advisor Low Carbon Transformation, Australian Gas Infrastructure Group (AGIG)

Semra Barutchu

Vice President Head of Engineering Services, Asia at Infosys

John Grimes

Chief Executive, Smart Energy Council | CEO, Australia Solar Council

Dr Glen Currie

Lecturer, University of Melbourne

Mark Bonnar

Managing Director, Southern Cross Venture Partners

Dr Julio Braslavsky

Principal Research Scientist, CSIRO

James Seymour

CEO, Center for New Energy Technologies (C4NET)

Chris Cunningham

Principal, Covaris

Alex Georgiou

Co-Founder and CEO, ShineHub

Luigi Bonadio

Principal/Director, Luigi Bonadio & Associates

David Prins

Director, Etrog Consulting

Frank Zeichner

Chief Executive Officer, IoT Alliance Australia

Past Sponsors & Partners

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