Speakers

Michael Dart

Executive General Manager - Customer at Energy QLD

Michael Dart is the Executive General Manager – Customer at Energy Queensland.

Energy Queensland is a $26B Government Owned Corporation and Australia’s largest electricity distribution company, connecting electricity supply to 2.3 million customers across Queensland. They develop and deliver innovative solutions for the energy challenges faced by customer and communities.  Energy Queensland includes Ergon Energy, Energex, Ergon Energy Retail and Yurika.

Michael has championed Energy Queensland’s customer and community strategies, engaging with our significant stakeholders and customers to implement energy policy on behalf of the Board of Energy Queensland.  His portfolio includes customer and community strategy, media management, Government and investor relations, internal communications, marketing, brand and customer digital needs.  His portfolio includes the businesses Customer and Market Operations which covers connections, metering services, market transactions and customer contact centres across the state of Queensland. He is the Chief Customer Officer (CCO) and Chief Marketing Officer (CMO).

Michael has executive management, stakeholder relations, policy development, media, social media and communications experience reaching over 20 years. He is also an experienced Non-Executive Director and Chair in the government, arts and environmental health fields. Michael is a trustee of the Centre for Economic Development Australia (CEDA). Michael has also worked for State and Local Governments and as a private sector consultant.

Michael is a proven leader, policy and communications specialist, having spent more than a decade as an Energy industry leader as well as significant roles in the public and private sectors.

Michael is also involved in several volunteer organisations including the Arts, Business and Environment sectors.

Where you can see them

March 16, 9:30 am - 10:00 am

Rethinking and redesigning customer experience programs and platforms based on the changing demands of customers

After a few years of huge disruption, it’s time to shift the focus to how to understand and delight the new type of customers that have emerged during this time. We know needs and behaviours have changed forever. We need to start doing something urgently about it.
 
Join Energy QLD, SA Power Networks, SAP and Qualtrics for an insightful discussion as we embark on Energy QLD and SA Power Networks journeys on their customer programs.
 
We will explore how Energy QLD and SA Power Networks are taking action to design and improve experiences they deliver, in this session you will learn:
  • How they are redesigning Customer programs 
  • What is the impact on their brand 
  • Specific examples of how they resolved CX issues 
  • How to get executive buy-in for a customer transformation
  • What the future looks like for their Customer program 

Location: Enlit Australia Leadership Summit

View Session

Leadership Summit

Sponsored by Salesforce

David Hochschild (USA)

Chair at California Energy Commission

Karl Rábago (USA)

Principal, Rábago Energy LLC
Former Commissioner, Texas Public Utility Commission
Vice President of Distributed Energy Services at Austin Energy

The Hon. Lily D’Ambrosio

Minister for Energy, Environment and Climate Change and Minister for Solar Homes

Domenic Capomolla

Chief Executive Officer, Pacific Hydro Australia

Lisa Zembrodt

Director Operations Energy Markets Strategy & Sustainability at Schnieder Electric

Andrew Bills

Chief Executive Officer, CS Energy

Anna Collyer

Chair, Australian Energy Market Commission (AEMC)

Stephanie Unwin

Chief Executive Officer, Horizon Power

Gavin Mooney

Industry Lead - Utilities ANZ at SAP

Andrea Bernard

Chief Customer Officer, Simply Energy

Darren Hill

General Manager for Commercial & Business Development, Horizon Power

Bradley Smith

Vice President at AiDash

Michael Rhodes

UGIS Program Manager, Esri Australia

Richard Lowe

CEO, Lumea

Matthew Warren

Principal at Boardroom Energy

James Gerraty

Another Member of the Team at Telstra Energy

Ramesh Singaram

President & CEO GE Gas Power Asia Pacific, President & CEO GE ASEAN & ANP at GE

Laith Shahin

Founder & CEO at Secolve

Aloysius Joseph

Head of Solutions Sales, APAC Analytics & IoT and Solutions (AIS) Digital Identity and Security (DIS) Business Unit at Thales

Jan Kwak

Managing Director - Australia & Asia, Hatch

Dr Vivek Bhandari

Head of Market Optimisation and Product Owner, Powerledger

Joe Delaney

Industry Strategy Director, Energy & Utilities at Salesforce

Sujan Bose

Partner, Domain & Consulting at Wipro

Megan Fisher

Chief Executive Officer @ EnergyLab

Kieran Donoghue

Co-Founder at Boardroom Energy

Ben Burge

Member of the Team at Telstra Energy

Nigel Buchanan

Head of Infrastructure, Lumea

Robbie Campbell

Principal Solution Architect (APAC), GE Digital

Jason Anthony

Head SAP Capability at SA Power Networks

Dilpreet Tuli

Vice President at Smart Energy Water

Jon Briskin

Executive General Manager, Origin Retail

Gaurav Gopal

Vice President Regional Head, Australia & New Zealand - Communication, Media, Technology (CMT) & Services, Utilities, Resources & Energy (SURE) at Infosys

Naman Joshi

Sr. Manager, Solutions Architect at Databricks

Kim McArthur

Enterprise Transformation Head - ENU at Wipro

Jeffrey Goldmeer

Emergent Technologies Director - Decarbonization, GE Gas & Power

Gordon Wymer

Chief Commercial Officer, Snowy Hydro

Mark Brownfield

Chief Customer Officer, EnergyAustralia

Sardar Khan

New Energy Solutions APAC sales leader​ at Baker Hughes

Carol Johnston

VP Clevest R&D at IFS

Corey Chin

Network Planning Engineer, CitiPower and Powercor

Dr. Abi Babu

Future Energy Engineering Consultant at HRL Technology

Shannon Connolly

GIS Delivery Executive - Energy Queensland

Dr. Helena Zhu

Energy Engineering Consultant at HRL Technology

Deepak Sambhi

Director, Power KPMG

Sarah McNamara

Chief Executive, Australian Energy Council

Steven Linz

Head of Niche and Emerging Markets at intelliHUB Group

Dan Sturrock

Investment Director, ARENA

Ryan Warburton

General Manager Commercial and Industrial Customer at AGL

Belinda Ochynski

CX Solution Strategist at Qualtrics

Tim Buckley

Director of Energy Finance Studies, Australasia at Institute for Energy Economics & Financial Analysis (IEEFA)

Oliver Yates

Non Executive Director, Smart Energy Council

Conor Stephens

SAP Industry Advisor

Libby Dale

Co-Founder, SmartMeasures

Pablo Campillos

Regional Director, APAC at Energy Web Foundation

Aaron Scott

Country Leader, GE Gas Power

Brad Walker

General Manager Data and Analytics at Alinta Energy

Jessica Venning-Bryan

Chief Customer Officer, Flux Federation

Patrick Hartley

Leader, CSIRO Hydrogen Industry Mission at CSIRO

Richard Jeffery

General Manager Commercial Strategy Delivery at Stanwell Corporation Limited

Kedem Levy

Chair of Victoria, Australian Institute of Energy

Matthew Fairlie

Vice Chairman, Next Hydrogen

Sean Murdoch

Head of OT Advisory at Secolve

Kumar Padisetti

Senior Managing Partner, FTI Consulting

Tim Ryan

Chief Executive Officer, Ready.Energy

Mike Davis

Network Innovation Manager, Jemena

Caroline Wykamp

Executive General Manager, Commercial at Hydro Tasmania

Doug van Gelder

National Utilities Manager - Esri Australia

Jamal Cheema

Executive General Manager of Intellihub Australia

Richard Porter

Principal Engineer, Simulation, Yokogowa

Michael Bradley

Executive General Manager, Retail and Wholesale Markets, Australian Energy Market Commission (AEMC)

Nalin Pahalawaththa

Power Delivery and Integration Lead at Hatch

Tracy Deveugle-Frink

Head of Change and Innovation, Western Power

Kate Summers

Technical Executive - Power Operations, WSP in Australia

Andrew McConnell

Senior DSO/DERMS Engineer, CitiPower, Powercor & United Energy

Vikram Singh

Lead Advisor Low Carbon Transformation, Australian Gas Infrastructure Group (AGIG)

Semra Barutchu

Vice President Head of Engineering Services, Asia at Infosys

John Grimes

Chief Executive, Smart Energy Council | CEO, Australia Solar Council

Dr Glen Currie

Lecturer, University of Melbourne

Mark Bonnar

Managing Director, Southern Cross Venture Partners

Dr Julio Braslavsky

Principal Research Scientist, CSIRO

James Seymour

CEO, Center for New Energy Technologies (C4NET)

Chris Cunningham

Principal, Covaris

Alex Georgiou

Co-Founder and CEO, ShineHub

Luigi Bonadio

Principal/Director, Luigi Bonadio & Associates

David Prins

Director, Etrog Consulting

Frank Zeichner

Chief Executive Officer, IoT Alliance Australia

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