Speakers

1.30 – 2.00 pm | The Digital Experience: Building the Customer Experience and Service Delivery
Speaker: Andrew Davis
Utilities must use their digital expertise to understand and engage with customers with a deep understanding of the lifestyles of their end-users.

2.00 – 2.30 pm | The Digital Experience: Transforming the Customer Experience
Speaker: Rupesh Ratilal
A detailed discussion on how utilities are transforming to a customer and digital first approach.

2.30 – 3.00 pm | Digitalising Works Experience
Speakers: Chris Cunningham and Nic Reardon 
A real world case study where a leading network company details how they digitized critical processes.

3.00 – 3.30 pm | The Digital Ecosystem: Where is Digitalisation Taking Us
Speaker from Smart Energy Water to be announced
We now are living in a predominately digital world. But what are the yet to be explored possibilities of this exciting environment.

3.30 – 4.00 pm | Delivering the Energy Future with Real Time Data
Speaker: Tim Ryan
With IoT devices proliferating there is an opportunity to manage data to establish baselines and more efficient use.

Location: Retail & Digital Transformation Hub